Frequently asked questions.
3PL eCommerce Fulfillment — FAQs (Warehouse Logistics)
What is 3PL eCommerce fulfillment?
3PL eCommerce fulfillment is where a specialist like Warehouse Logistics stores your inventory, picks and packs orders, and ships to your customers—integrating directly with your online store and marketplaces.
How does 3PL eCommerce fulfillment work with my store?
We connect your Shopify, WooCommerce, Magento and key marketplaces via API. Orders flow in automatically, stock syncs in near real time, and tracking updates push back to your store once dispatched.
What’s included in your 3PL eCommerce fulfillment service?
Inbound receiving, putaway, secure storage, pick & pack, packaging, carrier booking/labeling, tracking, returns processing, inventory reporting, and optional kitting/rework.
How much does 3PL eCommerce fulfillment cost?
Pricing is usage-based: receiving, storage (per pallet/bin), pick & pack (per order/SKU), packaging materials, and courier/freight. Share your order volume and SKU profile for a tailored, all-in quote.
Do you offer same-day dispatch for eCommerce orders?
Yes—orders confirmed before our daily cut-off (configurable by client and carrier) are dispatched the same business day. Peak season cut-offs may vary.
Can Warehouse Logistics handle D2C and B2B/retail orders?
Absolutely. We support D2C parcel shipping, wholesale cartons, and pallet freight to retailers—using the same inventory pool and rules.
Which couriers and carriers do you use in New Zealand?
We work with leading NZ parcel networks and pallet carriers. We’ll match service level and pricing to your delivery promise (economy, overnight, rural, Saturday, signature, dangerous goods where applicable).
Can you manage product bundles, subscriptions or kitting?
Yes. We pre-kit popular bundles or assemble on demand. We can also handle subscription box builds, inserts, and promotional flyers.
What inventory visibility will I have?
You’ll get a client portal with real-time stock, aging, order status, holds, and downloadable reports. Low-stock alerts and cycle counts keep accuracy high.
How accurate is your pick & pack for eCommerce fulfillment?
Barcoded scanning and QA checks underpin high pick accuracy. We track OTIF and error rates and share performance reports each month.
How fast is onboarding to a 3PL eCommerce fulfillment service?
Typical timelines: integrations (1–3 days), SOPs & test orders (1–2 days), first inbound and go-live soon after. Complex builds or custom workflows may take longer.
Will using a NZ 3PL reduce my shipping costs?
Often, yes. Consolidated volumes and optimized carrier routing can lower your per-order cost and improve delivery speed—especially across Auckland and upper North Island.
Can you scale during promotions and peak season?
Yes—advance forecasting lets us flex labor, packing lines, and carrier capacity to maintain same-day SLAs during spikes.
How do you package to protect items and reduce costs?
We right-size cartons/satchels, use protective materials as needed, and support branded packaging. DIM-weight optimization helps avoid courier surcharges.
What data and systems do you integrate with?
We can integrate with almost any system. Contact us and let us know what system you wish to integrate with
Is there a minimum order volume for 3PL eCommerce fulfillment?
No minimum order value required by us. However, your shipping rates etc will be based on volume. Higher the volume , better the rates gets.
How much does container transport in Auckland cost?
Pricing depends on distance, container size, lift method (side-loader vs live-unload), time windows and any waiting. Share the details and we’ll provide an all-in quote with no surprises.
Can you handle multiple containers or recurring runs?
Yes — we schedule daily/weekly lanes and peak programmes with reserved capacity.
Do you service after-hours or weekends?
By arrangement. Surcharges may apply for port/depot access and labour outside standard hours.
What site space is required for a side-loader delivery?
Typically ~6–8 metres lateral clearance and safe, level ground. We’ll advise during booking.
Can you arrange empty dehire as well?
Absolutely. We’ll return empties to your nominated Auckland depot and supply final PODs.